About 11.lv
- Why did you rebrand?
- What happens to my account?
- Can I create a new account?
- Can I receive a welcome offer?
- How does the loyalty program work?
- Will there be any changes to the customer support services or availability?
Gaming account
- I have forgotten my password
- How I can close my gaming account?
- My gaming account is locked/not accessible
- How can I lock my gaming account?
- How can I change my registered email address?
- I am unable to log in although I am using the correct login details
Payments
- What deposit methods do you offer?
- I have not received my deposit to the gaming account
- Can I make a direct money transfer from my internet bank?
- Can I see how close I am to my deposit limit?
- How can I make a withdrawal?
- Can I make withdrawal to my bank card?
Responsible gaming
- I want to take a break from gaming
- Where can I change my limits?
- Why can't I increase my limit right away?
- Can I speed up the waiting time for a new limit to take effect?
- How can I remove a deposit or a stake limit?
- What is 11.lv yearly loss limit?
Betting
- Where can I find the coupon ID?
- How fast are bets settled?
- My bet has been settled incorrectly
- Why is Cash Out not available?
- Why my bet was not accepted?
- What happens if an event gets postponed or interrupted?