Delays can occur for various reasons, such as issues with the bank's operations. However, we recommend checking your email inbox (including the spam folder) and your gaming account mailbox to see if we have contacted you regarding identity document verification.
Additional checks are also performed before processing withdrawals, and in such cases, transactions are approved manually, which may take longer—up to one business day, although it is usually faster.
If you have any questions, feel free to contact customer support for more detailed information.